Call     0409 217 378

Email  [email protected]

Complaints


Irrespective of our status as a licensee, representative or credit representative, our reputation is built on matching the appropriate product(s) to the individual’s requirements.


We go to great lengths to ensure satisfaction with our services and offerings. However, there may be instances from time to time, where applicants may be dissatisfied with the outcomes of our consultation process.


If you have a complaint about the service that we provide, the following steps or avenues for resolution are available to you. 



Internal dispute resolution


Contact the Complaints Officer

  Name - David Ham

  Phone - 1300 555 967

​  Email - [email protected]

​  Post - 93 Taittinger Grove, The Vines WA 6069


By using our internal complaints process we hope to assist you to resolve your complaint quickly and fairly. The maximum timeframe in which to provide a written response to you is 45 days, although in pursuit of best practice and the reputation of our organisation, we aim to resolve these issues in a much shorter time frame. 


External dispute resolution


Although we try hard to resolve a customer’s concern in the most considerate and direct manner, if you are not completely satisfied after the above process has been attempted, you still have other avenues available to resolve the dispute.

This external dispute resolution (EDR) process is available to you, at no cost and is managed externally and independently.


Contact the Australian Financial Complaints Authority (AFCA)
  Phone - 1800 931 678
​  Email - [email protected]
​  Post - GPO Box 3 Melbourne VIC 3001